Frequently Asked Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?


Dust and clean all surfaces Vacuum, sweep, and mop all floors Clean upholstery (e.g. vacuum couch and under couch cushions) Clean bathroom mirrors, sinks, counters, tub, shower, and toilets Clean kitchen sink, counters, stovetop, and burner grates Clean inside and outside of microwave Clean outside of fridge, oven, and dishwasher Take out trash and recycling, and replace the bags




How will the house cleaner know my priorities?


If it's your first time booking an appointment with the house cleaner, be sure to review the scope of work outlined on this page before your appointment so you know what's included in a typical cleaning. Plan to be available to review your cleaning preferences and priorities when your pro arrives. This will help ensure your pro spends their time cleaning the parts of your home that matter most to you. Any special requests should be discussed before the service appointment begins, as some requests are not included in a standard cleaning and may result in an updated service price.




Standard cleaning time?


Please note that flat rates are based on a standard cleaning time for a two-person crew that is specified for each service type, and the total time is specified in your confirmation email.




IS TIPPING REQUIRED?


Tipping is never required.




What is your typical process for working with a new customer?


We like to meet our customers face to face and LISTEN to them. What do you need to do? What are the deadlines? We hope to convey to you that we are a reliable company and that we have your best interests in mind at all times.




What questions should customers think before talking to professionals about their project?


How much does the service cost?
How many people will do the work?
What estimated time is it going to take?
What concept do you have regarding the importance of the quality of the service?




¿Qué educación y / o entrenamiento tiene usted que se relaciona con su trabajo?


Training as continuous learning is a systematic process to teach or optimize the skills of people at all levels of the company. Productivity is the relationship between the produced and the means employed, the less means used is more productive. The relationship between training and productivity is important because the better trained a better employee will know how to manage the resources with which he has the best quality is the quality of the execution times obtained by happy customers. That is why we systematically share trainings, videos, good articles, books and educational materials with our team.




With what kind of clients have you worked?


I worked 5 years in a cleaning company, after 7 years I started to become independent until I had a sustainable clientele that would allow me to become independent




How did you start doing this kind of work?


I worked 7 years in a cleaning company, after 1 years I started to become independent until I had a sustainable clientele that would allow me to become independent




What advice would you give to a client looking to hire a provider in their work area?


Never select the contractor that gives the cheapest price without first asking what the service includes, what time it will take to finish the project, how many people will do the work. And it would be good to meet in person and tell him what interests you most in the service.





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